Rules & Regulations for payments and payment complaints

1. General

• • • These Rules & Regulations define the rules for payments and payment complaint procedure applicable at Aline Centre.
    • These Rules & Regulations are available on the Centre’s website and at the reception desk.

2. Payments

Payment methods available at Aline Centre:

• Cash
• Payment cards:
• Visa
• Visa Electron
• MasterCard
• MasterCard Electronic
• Maestro
• Payment through Tpay platform as Pay-by-link (text message or email)
• Bank transfer based on invoice (with prior agreement)
• Instalment payments (with agreement of the Centre’s Manager)
  • • • Payment terms:
        • Payments for dental services are made directly after the visit.
        • For long-term treatments, instalment schedule can be agreed.
        • Prepayment is required for the treatments that need custom purchase orders/preparations specific to the Patient.
        • A 50% prepayment is required for all treatments which require third-party services (prosthetic, orthodontic, medical laboratories).
        • If you miss an appointment without prior cancellation more than twice, the Centre reserves the right to charge a booking fee. The visit will be booked after the amount is paid and registered. (A visit is cancelled correctly if you cancel by 9.00 am of the business day preceding the visit, in the Centre’s open hours)
        • If you miss an appointment again (see the Section above), the Centre will use the prepayment to cover its lost benefits
        • When you come to the prepaid appointment, the amount will cover your current payments
      • Invoices and receipts:
        • We can issue invoices at your request. If you need an invoice, please request one prior to payment.

3. Payment complaints

• • • • • • Complaints can be due to:
            • payments made in error
            • multiple payments made for the same service
            • payments resulting from an agreement non-performed in part or in whole:
              • due to the Centre’s reasons – the payment will be returned
              • due to the Patient’s reasons – the payment will be returned after deduction of costs already incurred
          • Complaint reporting deadline:
            • Complaints must be reported immediately after noticing a defect, but no later than 14 calendar day from payment
          • Complaint reporting procedure:
            • Payment complaints can be emailed to kontakt@a-line.pl
            • A complaint report should contain the following: Patient’s full name, date and receipt proving the payment, Patient’s expectations as to how the complaint should be handled.
          • Complaint handling:
            • Our dental centre agrees to examine the complaint up to 30 calendar days from reporting.
            • If the payment complaint is valid, the Centre will implement corrective measures

4. Final provisions

• • • Aline Centre reserves the right to amend these Rules & Regulations. Patients will be notified of all amendment at least 14 days in advance by posting on Centre’s website.
    • All matters not addressed by these Rules & Regulations are governed by the provisions of the Civil Code and other applicable legislation.